Homeowner Disputes
Homeowner Dispute: De-escalation Letter
The letter to send when a job with a homeowner is going wrong and you still want to fix it. Most of these end up settled or in front of a board, and this letter is read either way.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •Job going wrong with a homeowner
- •Before it reaches the licensing board
- •Customer threatening a review or a claim
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A customer complained to the licensing board. Now what? →Background guide explaining when and how to use this template.