Payment Chasers
Replying to a Payment Dispute
The holding reply for the day a complaint arrives. Acknowledges it, concedes nothing, asks for the detail in writing, and asks for the part of the bill that is not in dispute to be paid now.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •The customer has come back with a complaint instead of a payment
- •A punch list item is being used to hold the whole invoice
- •You need to reply today without conceding anything